Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. Information You Provide to us:
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, or that you may choose to give us in some other way (such as by email, physical mail, website, or by telephone) unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes.
For example, you will be asked to provide Personally Identifiable Information when you register for access to certain portions of our website, sign up for newsletter or mailings, or make a purchase by filling out a form on this website, or by giving us this information in any other form, you consent to our keeping this data on record for the purpose of helping you find a nanny match.
In order to facilitate the nanny matching process, we might share an anonymised version of your personal data with others. We might describe you to the other party in general terms, in order to fulfil your needs and requirements for best matching results. Access to your information may be provide to third parties who help us perform the services on our website and third parties who provide child care services for the operation of our business and website.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. The types of personal information that we seek to collect from you, for purposes of our website, include your first and last name, email, physical address, and telephone number, along with any other related relevant information required for the service provided.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. You can choose not to provide certain information, but you may not be able to take advantage of our services and features.
This website does not provide or sell products to children under the age of 18. If we discover we have received any information from a child under the age of 18 in violation of this policy, we will delete that information immediately. If you believe we have receive any information from or about anyone under the age of 18, please contact us at the address listed below.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We may from time to time send you information about our products and/or services. If you do not wish to receive such information, please contact us.
We may also disclose your information in response to a court order, and we may disclose your information when we believe we are required to do so by law. We may disclose your information in connection with the collection of amounts you may owe to us and to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure.
We will make readily available to customers information about our policies and practices relating to the management of personal information. You can request a copy to all your personal information maintained by us by sending us an email where we will offer you the ability to have inaccuracies corrected in our records for a small fee.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. If you tell us that you no longer need our service, we will keep your data on our database anyway, as we may be able to help you in the future. If you have given us data and want it to be removed, please just tell us and we will do so.
We do not store credit card details on our website nor do we share customer details with any third party except the childcare provider who will be delivering the service. Your data is kept fully secure within our system.
In addition , our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information and limit the use and disclosure of such information to authorised persons.
Payment and Cancellation Policy
All cancellations require 48 hours notice prior to the booking in writing and incur a 10% administration fee. No refunds are permitted less than 24 hours.
If the client cancel the booking upon arrival then a further £30 penalty fee must be made to London Vacation Nanny Ltd. to cover any travel costs towards the nanny. Please note that refunds will only reflect on your next months bank statement.
Online, email and telephone order customers have the right to cancel up to 24 hour before the booking takes place and all requests must be in writing.
If you wish to cancel a booking within 24 hours we are sorry to inform you we cannot offer a refund.
London Vacation Nanny
HONEST . PREMIUM . CHILDCARE
HELP 0800 610 2227
Call us Monday- Friday 9:00- 17:00