HELP 0800 610 2227
Call us Monday- Friday 9:00- 17:00
How much notice do I need if I want to cancel my booking, and is there a fee?
The more notice you give us the better, so we can accommodate your needs and preferences therefore require at least 24 hours. If you wish to cancel within 24 hours we are sorry to inform you we cannot offer a refund.
Why is there a minimum booking of 4 hours?
To ensure the booking is worthwhile. If you return before the designated time, it is expected that you honour the booking's end time. No refunds will be made in case you want to relief the nanny for the remaining duration booked.
What happens if I'm late upon my return?
Late returns after the designated end time will be charged at our additional hourly rate.
Are all nannies CRB/ DBS checked?
Yes - Criminal Records Bureau (CRB) checks are now called Disclosure and Barring Service (DBS) checks. A DBS certificate is a legal document to outline if an individual has any previous convictions.
How much notice do I need to give to book a nanny?
It’s best to book at the earliest convenience to avoid disappointment and ensuring a perfect match.
What method of payment do you take?
We accept BACS, over the phone, or through PayPal processing online payments. We do not accept cash payments unless arranged in advance.
Are the nannies qualified?
Yes - All of our nannies are qualified and completed a Paediatric First Aid course
What does the nanny do with the children?
Depending on the time of day our nannies engage in age appropriate activities from reading, colouring, playing games or going out, with consent to site attractions e.g. museums and parks. Please note activity packs will become available on our website to purchase in the near future.
Do I have the same nanny if I book multiple times?
It's possible but not always guaranteed however we will do our very best placing the same nanny if available.
How many children will the nanny look after?
Our nannies can look after 3 children per family. If you have more than 3 children then please contact us for further details. We can also help with corporate and group bookings for weddings and events.
How do I book my nanny?
You can fill in our Enquiry Form via this link http://bit.ly/1Q7tc1i to start the booking process or just give us a call. We'd be happy to help.
Do I get a formal summary from the nanny?
You will get a verbal summary from the nanny at the end of the sitting.
How are the nannies paid?
The nannies are hired by London Vacation Nanny Ltd. This saves you the hassle to pay any taxes and high agency fees.
Can my nanny travel with us?
Yes the nanny may accompany your family during sightseeing, musicals, shopping etc. it is important to discuss this before the care commence.
How much does it cost?
We require payment in full 24 hours prior to the booking. Please call us for same day bookings.
Full Day 9 Hours from 9.00am - 6.00pm: £288
Half Day 6 Hours between 8.00am - 11.00pm: £198
Express Booking: Minimum 4 hours required £35 PH
Additional Hours Required: £30 PH
Do I need to pay for the travel fare of the nanny?
If you require the nanny to work beyond midnight then we kindly ask that you arrange a taxi with the hotel concierge or the childcare providers' preferred way of travel for getting home safely. You can find out rates from the hotel concierge, please check with your hotel.
Can we book with the nanny directly?
We kindly ask that you refrain from doing so. This would lead to breach of contract for all parties involved. Please don't hesitate to call the office as we would be more than happy to arrange for the same nanny where possible.
If my child is on medication, can you administer them to my child whilst they are in your care?
Our staff does not prescribe any tablets, medicine, or any other form of medication including insulin whilst the child/ children are in our care. If your child needs medication, as the parent or carer of the child, you must administer this yourself.
My question is not listed here, I need more help…
If you need further advice then please email us your query to email@example.com or if urgent please call the office on 0800 610 2227
London Vacation Nanny
HONEST . PREMIUM . CHILDCARE